Kinetix 6500 M07 incremental loss

[Deepak Jadhav]

Dear team,
We are constantly facing M07 incremental loss on one of our kinetix 6500 safe torque.
We have changed Servo motor (MPL-B4530K-MJ72AA) within 2 months we are again facing this M07 issue on the same servo.

Kindly help if any one has any root cause for this problem.

 

[robertmee]

Did you change the encoder cable or the encoder breakout connector at the drive? Intermittent is likely a loose connection on the breakout board, a cold solder joint on the board, or a faulty cable. I'd swap out the connector as a first step. Grounding issues can also cause this, so make sure you are following the ground and shield guidelines in the install manual.