Is there any way to recoup the lost $$ associated with crappy software provided by vendors like Siemens, Rockwell, and others?
We were at a customers’ site 200 miles from home to do a small startup on a new machine and customer training. The machine was running fine. It has a PLC and a HMI on it. We made a minor change to both the PLC and HMI program. Everything crashed while downloading the new programs.
Couple of hours talking to tech support, had to send them the program. Their response is to completely uninstall the PLC programming software using 10 pages instructions. Can’t just do a reinstall, have to go into registry and other tedious tasks.
All of this happened on Friday afternoon. So not only was all of this time wasted but we came home from the jobsite over the weekend, brought just the PLC with us and will do the reinstall at our shop. Who knows how long this will really take.
This now requires another trip and maybe overnight stay at customer’s site.
Certainly our customer shouldn’t pay for this mess (we recommended the hardware and software).
You’ve all been there before too: Is there any way to the lost money back from the software supplier?
Sorry for the rant.
We were at a customers’ site 200 miles from home to do a small startup on a new machine and customer training. The machine was running fine. It has a PLC and a HMI on it. We made a minor change to both the PLC and HMI program. Everything crashed while downloading the new programs.
Couple of hours talking to tech support, had to send them the program. Their response is to completely uninstall the PLC programming software using 10 pages instructions. Can’t just do a reinstall, have to go into registry and other tedious tasks.
All of this happened on Friday afternoon. So not only was all of this time wasted but we came home from the jobsite over the weekend, brought just the PLC with us and will do the reinstall at our shop. Who knows how long this will really take.
This now requires another trip and maybe overnight stay at customer’s site.
Certainly our customer shouldn’t pay for this mess (we recommended the hardware and software).
You’ve all been there before too: Is there any way to the lost money back from the software supplier?
Sorry for the rant.