Well, It looks as if I have alot to "look" at when I go in tonight. I will keep all of you informed. Just FYI - the battery light is/ and has not ever come on that I have seen, so i'm thinking since we lost the program with the "old" battery and the new battery then that may not be the problem. To answer Ron's question on how long the line gets shut down for - usually over the weekend, but has been shut down for just a few hours with the same results.