Bob A.
Lifetime Supporting Member
Hi Guys,
I have a local client who has PLC based equipment of a highly specialized nature. The OEM is not local and so the client calls me occasionally for advise or troubleshooting assistance and this sometimes includes this "highly specialized device".
Last year when this happened, I discovered that the PLC was password protected. I then asked him whether the OEM discussed licensing of propritary software during the equipment purchasing process and the reply was "no". My suggestion at the time was to request that a copy of the software be supplied by the manufacturer, but of course they refused.
Instead, they want a check deposit for $1000. before they come out to service his version of their "highly specialized system".
I now learn that another such system has been purchased and there are similar issues for which they are charged at least a $1000 per incedent for each field service excurion.
So my question: What do you guys think about the selling of systems wherein a PLC is a principal part of the device. Is it ethical and proper to sell such a system and then not provide the owner access to his own equipment without making this clear with some licensing process ?
What practices have you employeed ?
Best Regards,
Bob A.
I have a local client who has PLC based equipment of a highly specialized nature. The OEM is not local and so the client calls me occasionally for advise or troubleshooting assistance and this sometimes includes this "highly specialized device".
Last year when this happened, I discovered that the PLC was password protected. I then asked him whether the OEM discussed licensing of propritary software during the equipment purchasing process and the reply was "no". My suggestion at the time was to request that a copy of the software be supplied by the manufacturer, but of course they refused.
Instead, they want a check deposit for $1000. before they come out to service his version of their "highly specialized system".
I now learn that another such system has been purchased and there are similar issues for which they are charged at least a $1000 per incedent for each field service excurion.
So my question: What do you guys think about the selling of systems wherein a PLC is a principal part of the device. Is it ethical and proper to sell such a system and then not provide the owner access to his own equipment without making this clear with some licensing process ?
What practices have you employeed ?
Best Regards,
Bob A.
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