TConnolly
Lifetime Supporting Member
I agree only to a point on distributors. We are fortunate enough to be very close to one of ABs top distributors and this distributor is invaluable and an excellent tech support resource. They have four different people in house who deal only with AB PLCs, one person who is a Rockwell software specialist, two drives experts. They all have prior field experience. These aren't salesmen, their job is customer tech support and helping the salesmen sell the right stuff to the customers. They have excellent stock and regularly hold training courses at their facility. When we run into a problem they will send someone over. I know this kind of distributor is rare however. They have been named ABs top distributor several times.
Contrast that with the local Modicon distributor who has no PLC specialist on staff, the salesman knows zilch, and they carry no stock whatsoever. Everything we have ever orderd through them is shipped from the factory dirctly to us, they never even touch it. This distributor does nothing except inflate the price.
While I don't use Auto-Direct PLCs I buy C-H buttons, breakers, and contactors from them and have used their Hitachi drives. I'm not set up to print markers for their terminals, but I get quite a bit of the related hardware from them. The prices are excellent, delivery good, and I've had no complaints.
Contrast that with the local Modicon distributor who has no PLC specialist on staff, the salesman knows zilch, and they carry no stock whatsoever. Everything we have ever orderd through them is shipped from the factory dirctly to us, they never even touch it. This distributor does nothing except inflate the price.
While I don't use Auto-Direct PLCs I buy C-H buttons, breakers, and contactors from them and have used their Hitachi drives. I'm not set up to print markers for their terminals, but I get quite a bit of the related hardware from them. The prices are excellent, delivery good, and I've had no complaints.