For the RS20, I use HiDiscoverey version 2.06 in Windows 7. I think we used an earlier version with older windows versions. It is a very simple application that scans your network for MAC IDs belonging to Hirschmann and lets you do basic configuration on them. From within that app, if you select a particular device and hit the "www" icon, a browser pops up to do the more detailed configuration (password protected). I did have trouble with one old version of the software not being able to properly call up a browser, but that issue was probably IT related, and the workaround was just manually browsing to that IP address.
The newest switch web pages are very slick and full featured, easy to navigate, and graphically appealing. I have only had one real situation where I used it, since they've been so reliable. We connected a Logix PAC with Ethernet/IP I/O to our plant LAN and I wanted to ensure that IGMP snooping was set up and we had one querier on the network. I haven't been "into" any of our switches since then except to test the software on my new PC a few weeks ago.